Many Synology customers are in fact home users, small businesses, enthusiasts, and such. While for the most part, Synology devices have a 2y warranty (that can be extended to 4 or 5y, depending on your model using the new Extended Warranty Plus service), there are those from the business to high-end range that offers a 5y warranty out of the box.
On top of that, for those models, you can acquire something called the next business day replacement support pack.
In Europe offered by The Technogroup (part of the Evernex company), you can have several packages to choose from in order to satisfy your SLA needs for your business.
Technogroup packages come in three different versions: on-site, on-site post-warranty, and NBD replacement.
Support packages are sold by local distributors depending on the price of your unit. There are 13 ranges starting with €500 all the way up to €45000.
€ 500 / € 1,000 / € 2,000 / € 3,000 / € 5,000 / € 10,000 / € 15,000 / € 20,000 / € 25,000 / € 30,000 / € 35,000 / € 40,000 / € 45,000
Synology NBD replacement support packages are extended warranties for the original basic warranty available for Synology’s NAS enterprise systems. The term is always 60 months.
After you make a return merchandise authorization (RMA) claim that is covered under the warranty, a replacement device will be delivered on the next working day.
Supported systems listed below are covered 5/13 (5 days/13hours):
DS1621xs+ / Hardware NBD replacement Service
DS3622xs+ / Hardware NBD replacement Service
FS2500 / Hardware NBD replacement Service
FS3400 / Hardware NBD replacement Service
FS3600 / Hardware NBD replacement Service
FS6400 / Hardware NBD replacement Service
RS1221+ / Hardware NBD replacement Service
RS1221RP+ / Hardware NBD replacement Service
RS2421+ / Hardware NBD replacement Service
RS2421RP+ / Hardware NBD replacement Service
RS2821RP+ / Hardware NBD replacement Service
RS3621RPxs / Hardware NBD replacement Service
RS3621xs+ / Hardware NBD replacement Service
RS4021xs+ / Hardware NBD replacement Service
RS820+ / Hardware NBD replacement Service
RS820RP+ / Hardware NBD replacement Service
SA3200D / Hardware NBD replacement Service
SA3400 / Hardware NBD replacement Service
SA3600 / Hardware NBD replacement Service
UC3200 / Hardware NBD replacement Service
More details can be found on Technogroup's website, or at your local Synology partner/distributor.
