Alarasheed Blog · June 19, 2023 0

How to Update Skyline Health Diagnostics from v3.5.2 to v4.0.0

The purpose of this blog post is to provide the guidance and the steps needed to upgrade my VMware Skyline Health Diagnostics environment to v4.0.0. Release notes for VMware Skyline Health Diagnostics can be found here. At the time of this post, version 4.0.0 was released on June 15, 2023.

Per VMware, the Skyline Health Diagnostics tool is a self-service health and diagnostics platform to detect issues using log bundles, configuration, and other information to suggest the knowledge base articles or steps for resolving issues in the vSphere, vSAN, VMware Cloud Foundation SDDC Manager, and VMware Horizon product line. It can work in offline mode or in a disconnected environment. The vSphere Administrators can use this tool for troubleshooting issues before contacting the VMware Support. This guide provides information about installing and configuring VMware Skyline Health Diagnostics. If you’re interested in a PDF version of the guide, please click here.

** Please keep in mind, this guides applies to my personal home lab environment so please proceed with caution and take the appropriate steps including documentation to ensure you have a successful upgrade. **

  • Capture a Virtual Machine Snapshot. This includes providing a name for the snapshot and a description used to describe the snapshot. To do so, right-click the virtual machine (VM) in your vSphere Client (I’m currently running vSphere Client v8.0.1.00000) and select Snapshots, followed by Take Snapshot…
  • Next, I logged into my VMware Skyline Health diagnostics VM:
  • Since this upgrade (v3.5.2 to v4.0.0) is considered a Major Update, you should see a yellow banner similar to the following after you have successfully logged in. Please select Download Now to proceed:
  • Restart the OS (aka VM) to install v4.0.0:
  • You can track the progress of the OS restart using the Web Console in vSphere, but it should not take very long to restart. For my environment, it took roughly 5-6 minutes:
  • Once the restart is complete, you should be able to log into the VMware Skyline Health Diagnostics VM:
  • To confirm the upgrade is successfully complete, please select the drop-down arrow in the upper-right hand corner next to the username and select About:
  • Please don’t forget to delete the VM Snapshot within 24-48 hours if you don’t encounter any issues during this with the new version:
  • For official VMware documentation on VMware Skyline Health Diagnostics, please click here.

This concludes this blog post. If I have missed anything or if you have any suggestions, please let me know.

If you’re interested in anything related to VMware on my blog, please click on this link.

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